CU Solutions Group
  • 16-Jun-2017 to 15-Aug-2017 (EST)
  • Performance Solutions
  • Livonia, MI, USA
  • Full Time

Are you a driven and upbeat individual who thrives in a fast-paced environment where helping a client is the top priority? If so, then we have the next opportunity for you!

The Application Support Specialist will be responsible for becoming an expert in one or more automated HR applications in order to provide excellent client service, maintain strong professional relationships, courteously and promptly resolve client questions and problems or properly refer them to appropriate personnel.

If you want to be part of an organization where you have a direct impact on driving business growth and taking our solutions to the next level, then this is the right place for you. It's time to make an IMPACT!


  • Bachelor's degree required; equivalent relevant work experience may be considered in lieu of educational requirement
  • Effective communication skills, including listening, writing, and speaking
  • Strong time management skills and ability to effectively manage multiple priorities
  • Strong analytical, problem-solving, and interpersonal skills
  • Ability to work independently and integrate into a team environment
  • Experience providing IT technical and/or customer support for software applications
  • Previous experience within software industry preferred


  1. Work in a strong team environment to provide unparalleled support to clients in a wide variety of industries.
  2. Answer incoming Performance Pro/Compease support phone calls, email and chat communications.
  3. Demonstrate responsiveness and sense of urgency in all client interactions
  4. Document cases and client interactions using issue CRM application
  5. Multi-task during calls to research technical issues while communicating with the client and clearly and concisely documenting the issue.
  6. Research issues by collaborating with other team members when a solution is not readily available
  7. Perform testing of potential defects within the application(s) and demo accounts, and document and communicate those to the product development team.
  8. Serve as a liaison between the client and the software development team to resolve issues
  9. Contribute to growth of Performance Pro/Compease knowledge base by assisting in the creation of product documentation addendums.
  10. Actively participate in Performance Pro/Compease product testing process to ensure new versions of software are ready to release.
  11. Develop an understanding of customer processes and standard operating procedures
  12. Document cases and customer interactions using issue tracking system
  13. Establishes and maintains an effective and proactive working relations, communication and coordination with CU Solutions Group personnel and with management.
  14. Performs other duties as assigned.


  • A message asking how we can connect and talk more about the position
  • After the initial call with me, time to shine in the video interview process and let your skills be seen on the job assessment.
  • A meeting(s) with the reporting manager will follow along with a potential opportunity to present an assignment to the hiring team.

CU Solutions Group
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