CU Solutions Group
  • 08-Dec-2017 to 09-Mar-2018 (EST)
  • HR Performance Solutions
  • Livonia, MI, USA
  • Part Time

The primary purpose of this position is to assist the HR Performance Solutions division of CUSG in delivering integrated human resources management solutions that optimize our customers' ability to manage their human capital. In addition the Product Support Specialist will be responsible for becoming an expert in one or more automated HR applications in order to provide excellent client service, maintain strong professional relationships, courteously and promptly resolve client questions and problems or properly refer them to appropriate personnel.

PRIMARY DUTIES:

  1. Onboarding New Clients: Contact new clients upon receipt of purchase and begin implementation process.
  2. Communicate with clients during setup process to answer any questions.
  3. Identify specific needs of client and configure HRPS' automated applications to meet those needs.
  4. Perform steps necessary to set up clients system.
  5. Establish and maintain effective professional working relations with clients: Resolve questions, requests and problems promptly and courteously.
  6. Keep clients informed of policies and procedures.
  7. Politely obtain and convey information as needed.
  8. Maintain professional reputation and provide superior client service.
  9. Participate in the proactive service culture by contacting clients on a monthly, quarterly, semiannual or annual basis, as determined by their level, for feedback on use of HRPS' automated applications.
  10. Responsible for related duties as required or assigned: Completes special projects as assigned. Ensures that Product Support work areas are clean, secure and well maintained.

 

PERFORMANCE STANDARDS:

  • Product support is accurate, prompt and courteous.
  • Problems are quickly researched and resolved.
  • Technical questions and problems are resolved promptly, courteously and accurately.
  • Proactive service calls are made and properly documented.
  • Effective working relationships exist with personnel and management is appropriately informed of area activities.

QUALIFICATION REQUIREMENTS:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

  • High School diploma or general education degree (GED) and one year of related experience.
  • Prefer Human Resource experience, Credit Union experience and knowledge of HRPS products such as Performance Pro and Compease.

 

OTHER SKILLS AND ABILITIES:

  • Must possess excellent verbal and written communication skills.
  • Must possess excellent interpersonal skills to insure employee and client satisfaction.
  • Must be able to work in a high, pressure, team-oriented environment.
  • Must be well organized and attentive to detail.

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CU Solutions Group
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